REFUND POLICY
Effective Date: January 1, 2026
This Refund Policy governs all consulting and advisory services provided by Ghost Traffic ("Company", "we", "our", or "us").
By purchasing any services from the Company, the Client acknowledges and agrees to the terms outlined below.
1. Nature of Services
Ghost Traffic provides professional information technology consulting services, including but not limited to:
Payment infrastructure consulting
Technology strategy consulting
System architecture planning
Integration consulting
Cloud infrastructure advisory
Digital transformation consulting
Technical assessments
IT project advisory services
Due to the customized and intellectual nature of these services, refunds are subject to the terms outlined in this policy.
2. Non-Refundable Services
The following services are generally non-refundable once work has commenced:
Technology assessments
Infrastructure reviews
Architecture planning
Consulting sessions
Technical recommendations
Strategic advisory services
Integration planning
Digital transformation consulting
Technical documentation
Project management consulting
Once resources have been allocated and work has begun, the Company incurs labor, administrative, and operational costs that cannot be recovered.
3. Refund Eligibility
A refund request may be considered under the following circumstances.
3.1 Duplicate Payments
If a Client accidentally submits duplicate payments for the same invoice or service, the duplicate amount may be refunded following verification.
3.2 Services Not Yet Started
If no work has commenced and no resources have been allocated, the Client may request a refund within seven (7) calendar days of payment.
3.3 Inability to Deliver Services
If the Company determines that it cannot provide the contracted services due to operational limitations, a full or partial refund may be issued at the Company's sole discretion.
4. Partial Refunds
Where work has already commenced, the Company may issue a partial refund based on:
Services completed
Time invested
Resources utilized
Administrative costs incurred
Third-party expenses incurred
The Company reserves the right to retain payment for all work completed prior to the refund request.
5. Milestone-Based Projects
For projects structured around milestones:
Completed milestones are non-refundable.
Approved deliverables are considered accepted and earned.
Refund requests may only apply to future milestones that have not yet commenced.
6. Client Delays and Interruptions
Refunds will not be provided for delays caused by:
Failure to provide requested information
Failure to provide necessary access
Delayed approvals
Delayed feedback
Scope changes requested by the Client
Failure to respond to project communications
7. Change of Mind
Refunds will not be issued due to:
Change of business strategy
Internal organizational changes
Budget constraints
Preference changes
Cancellation after work has commenced
8. Third-Party Costs
Ghost Traffic is not responsible for refunding expenses associated with third-party providers including:
Cloud services
Hosting providers
Domain registrations
Software licenses
API providers
External vendors
Such expenses are non-refundable once incurred.
9. Chargebacks and Payment Disputes
Clients agree to contact the Company before initiating any chargeback, dispute, or payment reversal.
The Company reserves the right to provide supporting documentation including:
Contracts
Invoices
Statements of Work
Project communications
Consulting deliverables
Technical documentation
to banks, payment processors, financial institutions, or dispute resolution entities.
10. Refund Request Procedure
All refund requests must be submitted in writing.
The request must include:
Client name
Invoice number
Date of payment
Amount paid
Detailed explanation of the request
11. Review Period
Refund requests are generally reviewed within ten (10) to thirty (30) business days.
Additional information may be requested during the review process.
12. Limitation of Liability
To the maximum extent permitted by law, Ghost Traffic shall not be liable for:
Indirect damages
Consequential damages
Lost profits
Business interruption
Loss of opportunity
Data loss
The Company's total liability shall not exceed the amount paid for the specific service giving rise to the claim.
13. Final Determination
All refund decisions are made solely by Ghost Traffic after review of the relevant circumstances.
The Company's determination regarding refund eligibility shall be final.
14. Contact Information
Ghost Traffic
Company details: 1240 N SHERMAN ST APT 102 DENVER CO 80203
Email: GhostTrafficLLC@proton.me
Phone: +14842658353